SiteVue — Support Hub

ID	Issue	Account	Priority	Status	SLA

AI Recommendations

CATEGORY

ID	Issue	Account	Category	Priority	Status	SLA	Risk	Assigned

Activity

QUICK REPLY:

Ctrl+Enter

Details

Update Issue

Assigned To

Priority

Status

Authenticate external integrations with X-API-Key: sv_live_...

Name	Key Prefix	Created	Last Used	Status

External API

GET /ext/issues — fetch all issues

POST /ext/issues — create issue

curl -H "X-API-Key: sv_live_..." http://localhost:3000/ext/issues

Slack Bot Setup

1. In your Slack App settings → Slash Commands, create a command: /sv

2. Set Request URL to: https://your-domain/slack/command

3. Copy Signing Secret from Slack App → Basic Information → set env var SLACK_SIGNING_SECRET

4. Optionally set SLACK_WEBHOOK_URL for issue-created / resolved notifications.

/sv · /sv open · /sv critical · /sv breached · /sv mine [name] · /sv SV-123 · /sv help